Consumer Affairs

The Consumer Affairs Application is a custom developed application, developed within the InfoShare application framework, which allows all investigator, clerical, and administrative personnel to manage and track complaints and related litigation. The application also provides public access to selected case information allowing the county’s constituents to submit complaints and query selected company information via the departments’ Internet home page. Perhaps the most interesting feature of the application is the ability for the constituents to enter the complaint (HTML Form) via the Internet (via the County’s homepage) and for that information to be automatically transferred to the InfoShare Consumer Affairs case management application for review by department staff. Upon review, the complaint is either accepted and assigned a case number or rejected and referred back to the complainant.